Platform Terms and Conditions

Effective Date: August 3, 2026

These Terms and Conditions (these “Terms”) are a binding agreement between ApartmentMaidCo LLC, a New York limited liability company doing business as ApartmentMaid (“ApartmentMaid,” “we,” “us,” or “our”), and each person or entity that accesses or uses the ApartmentMaid websites, including apartmentmaid.co, the ApartmentMaid mobile application, or any related booking pages, communications, or services (collectively, the “Platform”). PLEASE READ THESE TERMS CAREFULLY. SECTION 24 CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. By creating an account, completing a booking as a guest, or otherwise using the Platform, you accept these Terms. If you do not agree, do not use the Platform.

ApartmentMaid operates a technology marketplace that connects customers seeking residential cleaning services (“Customers”) with independent cleaning professionals (“Cleaning Professionals” or “Pros”). ApartmentMaid provides booking, scheduling, matching, payment processing, and customer support technology. ApartmentMaid does not itself perform cleaning services. All cleaning services booked through the Platform (“Services”) are performed by Cleaning Professionals acting as independent contractors.

The Platform serves three categories of users: (a) Customers; (b) Cleaning Professionals, whose relationship with ApartmentMaid is governed by a separate Independent Professional Agreement; and (c) landlords, property managers, building partners, and referral partners (“Partners”), whose relationship with ApartmentMaid is governed by a separate Partner Agreement. These Terms govern Customers, including tenants referred to the Platform by a Partner. Nothing in any Partner referral creates any agency, tenancy, or service obligation between ApartmentMaid and any Partner’s residents beyond these Terms.

Cleaning Professionals are independent contractors. They are not employees, agents, partners, joint venturers, franchisees, or representatives of ApartmentMaid, and they have no authority to bind ApartmentMaid. Cleaning Professionals decide which available jobs to accept and control the manner and means of performing the Services, subject to the scope of the booking. ApartmentMaid may require identity verification, background screening, onboarding, tax documentation, and payment account verification, but such requirements exist for marketplace integrity and do not create an employment relationship, and ApartmentMaid does not guarantee that any screening will identify every issue or that any Cleaning Professional will perform without error.

You must be at least 18 years old and able to form a binding contract to use the Platform. You may book through a registered account or, where offered, as a guest. You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your credentials, and for all activity under your account. Notify us promptly at [email protected] of any unauthorized use. We may refuse, suspend, or terminate any account or booking in our discretion, including for suspected fraud, abuse, nonpayment, or violation of these Terms.

To book, you select a service category (such as Standard Hourly Cleaning, Deep Cleaning, or Move-In/Move-Out Cleaning), a duration where applicable, a date and time, and any available extras, and you provide the service address and access details. The booking confirmation page and service description control what is included in each booking, including whether supplies are provided by the Cleaning Professional or by you. A booking may be staffed by more than one Cleaning Professional where the booking so provides. Estimated cleaning times are estimates only; actual time required depends on the condition and size of the property.

Hourly bookings are subject to a two-hour minimum. If a booking requires more time than reserved, the Cleaning Professional may, with your approval, extend the session at the then-applicable hourly rate, or may complete only the work that fits within the reserved time. Arrival windows, including any advertised one-hour arrival window, are targets, not guarantees; traffic, weather, building access, and prior jobs may cause delay.

You may request a preferred Cleaning Professional. We will attempt to honor the request but cannot guarantee any particular Professional’s availability, and we may assign, replace, or reassign a Cleaning Professional at any time, including mid-booking, as reasonably necessary.

Prices are displayed before checkout. Advertised starting rates (for example, from $24.79 per hour) are minimums; your price may vary by location, service type, duration, demand, timing, supplies, extras, promotions, and other factors. Prices may change at any time, but changes will not affect a booking already confirmed except as stated in these Terms. You are responsible for applicable taxes and any disclosed fees. Gratuities are optional and go entirely to the Cleaning Professional.

By booking, you authorize ApartmentMaid and its payment processor (currently Stripe) to charge your payment method for the booking price, approved additional time or extras, applicable taxes and fees, cancellation or lockout fees under Section 7, and any recurring charges you enroll in. ApartmentMaid collects payment from you, remits the Cleaning Professional’s portion, and retains a platform fee or margin. If you save a payment method, you authorize us to store it and to charge it for future bookings you place. A booking is not confirmed until payment is authorized. Declined or reversed payments may result in cancellation, suspension, and collection of amounts owed, including reasonable collection costs where permitted by law.

If you enroll in a recurring plan (weekly, biweekly, monthly, or custom), you authorize us to charge your saved payment method the per-visit plan rate on a recurring basis until you pause or cancel. Plan discounts apply only while the plan remains active at the required frequency; skipped or downgraded visits may be rebilled at the applicable non-discounted rate for that frequency. You may pause or cancel a plan at any time through your account or by contacting us, effective for visits not yet within the cancellation window of Section 7. Recurring plans have no term commitment unless expressly stated at enrollment. If you purchase multiple visits in a single checkout, each visit is subject to Section 7, and amounts paid for visits not yet performed will be credited or, on request, refunded if you cancel the remaining visits or we cannot provide them.

You may cancel or reschedule a booking without charge up to 24 hours before the scheduled start time, unless a different window is disclosed at checkout. Cancellations within the window, no-shows, lockouts, inaccurate addresses, denied building or unit access, or conditions that prevent safe performance may be charged a cancellation fee of up to the two-hour minimum for the booking, as disclosed at checkout. If a Cleaning Professional arrives and cannot access the property within a reasonable waiting period, the booking may be treated as a late cancellation.

If a Cleaning Professional cancels, arrives materially late, leaves early, or cannot complete a booking, we will use reasonable efforts to reassign the booking or reschedule it, and, if we cannot, we will not charge you for the unperformed portion or will credit or refund amounts already charged for that portion. Such credit or refund is your sole remedy for a Professional’s cancellation or nonperformance.

You must provide safe, lawful, and timely access to the property, including any keys, codes, doorman instructions, or parking information, and you represent that you have authority to admit a Cleaning Professional to the property. You must disclose in advance any condition materially affecting the work, including pets, pests, mold, bodily fluids or biohazards, construction debris, excessive clutter, or hoarding conditions. Secure or restrain pets, supervise children, and ensure the premises are free of weapons left in the open, hazardous materials, and illegal activity.

A Cleaning Professional may refuse to begin, or may stop and leave, any job where the property or a person present appears unsafe, unsanitary, threatening, harassing, discriminatory, abusive, or materially different from the booking description. A departure under this Section is treated as a late cancellation by the Customer, and the fee of Section 7 may apply.

Unless expressly included in the booking description, Services do not include, and Cleaning Professionals may decline:

lifting or moving heavy furniture or appliances;

cleaning exterior windows, exterior surfaces, or any surface requiring a ladder above a step stool or work at unsafe heights;

remediation of mold, pests, bodily fluids, or other biohazards;

handling of hazardous chemicals or specialized restoration, post-construction, or hoarding cleanup; and

any task outside ordinary residential cleaning.

Before the scheduled start time, you must secure cash, jewelry, medication, firearms, important documents, electronics, collectibles, and other valuable, fragile, or sensitive property. ApartmentMaid is not responsible for loss of or damage to items you fail to secure, or for pre-existing damage or wear.

Report any claimed damage, theft, missing property, or injury connected to a booking to [email protected] within 48 hours after the booking ends, with reasonable detail and supporting photographs. Failure to report within that period waives the claim to the fullest extent permitted by law. We will investigate reported claims in good faith and may facilitate resolution between you and the Cleaning Professional or any applicable insurer, but responsibility for the acts and omissions of a Cleaning Professional rests with that Professional as an independent contractor, and any assistance we provide is voluntary and not an admission of liability.

If an area within the booked scope was missed or not cleaned to a reasonable professional standard, report it to us within 24 hours after the booking ends, with photographs where practicable, and we will arrange one free re-clean of the specific reported area at a mutually available time. The re-clean is the exclusive remedy under this guarantee; the guarantee does not entitle you to a refund. The guarantee does not cover areas outside the booked scope, conditions requiring services excluded under Section 9, pre-existing damage, staining or wear that cleaning cannot correct, deterioration occurring after the booking, or bookings terminated under Section 8. We may deny the guarantee for abuse, including repeated unsubstantiated claims.

Where permitted by law, Cleaning Professionals or ApartmentMaid may photograph or record the serviced areas of the property before and after a booking for quality control, safety, verification of work, damage claims, dispute resolution, and, for services that include photo documentation, to provide that feature as described in the booking. Such documentation will be handled in accordance with Part II. You must disclose any recording devices active in the property during a booking where disclosure is required by law.

By providing your contact information, you consent to receive transactional communications about your bookings by SMS, email, push notification, and in-app message, including arrival tracking and estimated arrival times, and you consent to our collection and use of location information associated with the service address for those purposes. Marketing communications require your consent where the law so provides, and you may opt out of marketing at any time without affecting transactional messages. Message and data rates may apply.

You may submit reviews, ratings, photographs, and other content (“User Content”). You represent that your User Content is accurate, lawful, and yours to submit, and you grant ApartmentMaid a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, reproduce, display, and distribute User Content in connection with the Platform and our marketing. We may remove User Content that we determine violates these Terms or the law. Reviews of Cleaning Professionals reflect the opinions of their authors, not of ApartmentMaid.

For 12 months after your last booking with a Cleaning Professional introduced to you through the Platform, you agree not to solicit, hire, book, or pay that Professional for cleaning services other than through the Platform, and not to assist any circumvention of ApartmentMaid’s fees. Each violation of this Section incurs a circumvention fee of $500, which the parties agree is a reasonable estimate of ApartmentMaid’s loss and not a penalty, and may result in suspension or termination. Services obtained off-platform are entirely outside these Terms, and ApartmentMaid bears no responsibility for them, including no screening, guarantee, insurance facilitation, or dispute support.

Promotional codes, referral credits, free cleanings, discounts, and gift cards are subject to the terms disclosed when issued, are non-transferable, carry no cash value, may not be combined unless stated, and may be modified or revoked for fraud, abuse, or error. Credits apply only to future bookings and expire as stated at issuance or, if no expiration is stated, as permitted by applicable law. Partner commissions are governed exclusively by the applicable Partner Agreement and confer no rights on Customers.

You may not use the Platform to violate any law; harass, discriminate against, threaten, or endanger any Cleaning Professional or other person; submit false bookings, claims, or chargebacks; scrape, reverse engineer, or interfere with the Platform; misrepresent property conditions or your identity; or infringe any intellectual property or privacy right. We may investigate violations and cooperate with law enforcement.

The Platform, including its software, design, text, graphics, logos, and trademarks, is owned by ApartmentMaid or its licensors and is protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Platform for personal, non-commercial booking of Services. No other rights are granted.

Our collection and use of personal information are described in Part II of this document, which is incorporated into these Terms. You consent to transact electronically, and you agree that electronic acceptance of these Terms and electronic records satisfy any requirement of a writing or signature to the fullest extent permitted by law, including under the federal E-SIGN Act.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE PLATFORM AND ALL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE PERFORMANCE, AND NON-INFRINGEMENT. APARTMENTMAID DOES NOT WARRANT THE QUALITY, TIMELINESS, SAFETY, OR RESULTS OF ANY CLEANING PROFESSIONAL’S WORK; THE COMPLETENESS OF ANY BACKGROUND CHECK; THE CONDUCT OF ANY CUSTOMER, CLEANING PROFESSIONAL, OR PARTNER; UNINTERRUPTED OR ERROR-FREE OPERATION OF THE PLATFORM; OR THE PERFORMANCE OF ANY PAYMENT PROCESSOR OR OTHER THIRD-PARTY SERVICE. STATEMENTS ON THE PLATFORM REGARDING VETTING, RATINGS, ARRIVAL WINDOWS, OR SATISFACTION ARE ASPIRATIONAL SERVICE STANDARDS, NOT WARRANTIES. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) APARTMENTMAID WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF USE, ARISING FROM OR RELATING TO THE PLATFORM OR ANY BOOKING, UNDER ANY THEORY, EVEN IF ADVISED OF THE POSSIBILITY; (B) APARTMENTMAID WILL NOT BE LIABLE FOR THE ACTS, OMISSIONS, NEGLIGENCE, OR MISCONDUCT OF ANY CLEANING PROFESSIONAL, CUSTOMER, PARTNER, OR OTHER THIRD PARTY, INCLUDING PROPERTY DAMAGE, THEFT, OR PERSONAL INJURY; AND (C) APARTMENTMAID’S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THE PLATFORM OR ANY BOOKING WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID TO APARTMENTMAID FOR THE BOOKING GIVING RISE TO THE CLAIM AND ONE HUNDRED DOLLARS ($100). THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW, AND JURISDICTIONS THAT PROHIBIT CERTAIN LIMITATIONS MAY GIVE YOU ADDITIONAL RIGHTS.

You acknowledge that admitting any service provider into a home carries inherent risks, and you assume those risks to the extent permitted by law. To the fullest extent permitted by law, you release ApartmentMaid and its officers, members, managers, employees, and agents from claims arising out of the acts or omissions of Cleaning Professionals, Customers, Partners, or other third parties. You will indemnify, defend, and hold harmless ApartmentMaid and such persons from third-party claims, damages, and expenses, including reasonable attorneys’ fees, arising out of your breach of these Terms, your User Content, your violation of law, unsafe or undisclosed property conditions, or your misconduct toward a Cleaning Professional.

Informal Resolution. Before filing any claim, you and ApartmentMaid agree to attempt to resolve the dispute informally by written notice to the other party describing the dispute and the relief sought, followed by a 30-day good-faith negotiation period. Notice to us goes to [email protected] and to ApartmentMaidCo LLC, Attn: Legal, 2020 McDonald Avenue, Brooklyn, New York 11223.

Arbitration. Except as stated below, any dispute arising out of or relating to these Terms, the Platform, or any booking shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The Federal Arbitration Act governs this Section. The arbitrator decides all issues except that a court decides the enforceability of the class action waiver. Judgment on the award may be entered in any court of competent jurisdiction. Arbitration fees will be allocated as the AAA rules provide, and where required for enforceability ApartmentMaid will bear filing and arbitrator fees beyond the amount you would pay to file in court.

Class Action Waiver. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, AND THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY REPRESENTATIVE PROCEEDING. If this waiver is held unenforceable as to a particular claim, that claim shall proceed in court, and the remainder shall be arbitrated.

Exceptions and Opt-Out. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property or unauthorized Platform access. Claims that applicable consumer protection law requires be available in court are preserved to the extent so required. You may opt out of arbitration by emailing [email protected] within 30 days after first accepting these Terms, stating your name, contact information, and intent to opt out.

Jury Waiver. TO THE EXTENT ANY CLAIM PROCEEDS IN COURT, EACH PARTY WAIVES TRIAL BY JURY TO THE FULLEST EXTENT PERMITTED BY LAW.

These Terms are governed by the laws of the State of New York, without regard to conflict of laws principles, except that the Federal Arbitration Act governs Section 24 and except to the extent the law of your state of residence mandatorily applies to a consumer transaction. Any claim not subject to arbitration shall be brought exclusively in the state or federal courts located in New York County, New York, and the parties consent to personal jurisdiction there, subject to any non-waivable consumer venue rights.

Where ApartmentMaid operates in California, New York, Florida, or any other state whose law grants consumers non-waivable rights, including rights concerning automatic renewal disclosures, cancellation methods, gift card expiration, telephone and text marketing consent, recording consent, or remedies that cannot be limited, those rights control over any conflicting provision of these Terms, and the conflicting provision is deemed modified to the minimum extent necessary to comply. For California residents: you may cancel any automatic renewal at any time through your account or by emailing [email protected], and you are entitled to the disclosures required by the California Automatic Renewal Law. Recurring plan enrollment includes clear disclosure of the recurring charge, its amount and frequency, and the cancellation method, and we will notify you of material changes to recurring charges before they take effect.

You may stop using the Platform and close your account at any time. We may suspend or terminate your access, cancel bookings, or withhold Platform features at any time for violation of these Terms, fraud, abuse of the Clean Guarantee or promotions, mistreatment of Cleaning Professionals, chargebacks, nonpayment, or legal risk. Sections that by their nature survive termination, including Sections 11, 12, 16, and 19 through 30, survive.

We may modify these Terms by posting the revised version with a new effective date and, for material changes, by providing notice through the Platform or to your contact information on file. Changes apply prospectively; your continued use after the effective date constitutes acceptance. We may modify, suspend, or discontinue any Platform feature at any time. We may change service areas, pricing, and offerings without notice, subject to confirmed bookings.

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, epidemics, labor disruptions, utility or internet failures, payment processor outages, or governmental action, except for payment obligations already incurred. These Terms, including Part II and any booking-specific terms, are the entire agreement between you and ApartmentMaid regarding the Platform and supersede prior agreements on that subject. If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remainder will remain in effect. No waiver is effective unless in writing, and no failure to enforce is a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, sale of assets, or reorganization. Headings are for convenience only. There are no third-party beneficiaries, except that Cleaning Professionals may enforce Sections 8, 16, and 23 as to conduct directed at them.

ApartmentMaidCo LLC, d/b/a ApartmentMaid, 2020 McDonald Avenue, Brooklyn, New York 11223. Email: [email protected]. Phone: +1 (877) 990-5625.